Digital downloads
File delivery
Your files will be available to download once payment is confirmed.
Shipping
Processing time
The time I need to prepare an order for shipping varies. For details, see individual items.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Payment Options
Returns & Exchanges
I gladly accept returns, exchanges, and cancellations
Just contact me within: 3 days of delivery
Ship items back to me within: 7 days of delivery
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Questions about your order?
Please contact me if you have any problems with your order.
Privacy policy
1. Introduction
We respect your privacy and process personal data lawfully, transparently and securely. This policy explains what personal data we collect on our Etsy shop, why we collect it, how we use it, and your rights under the EU General Data Protection Regulation (GDPR).
2. Data Controller
MartaKari on Etsy
Contact: official.martakari@yahoo.com
If you use Etsy’s messaging or checkout, Etsy is also a controller for certain processing.
3. Categories of Personal Data Collected
- Identity: name, username.
- Contact: email address, shipping address, phone number (if provided).
- Payment data: payment confirmation and transaction details (payment processing is handled by Etsy/third-party payment processors; we do not store full card details).
- Order details: purchased items, order history, preferences, and messages you send us.
- Optional: photos, personalization details you provide for custom orders.
- Technical and usage data: limited data from Etsy (e.g., order timestamps) as made available by Etsy.
4. Purposes and Legal Bases for Processing
- To fulfill contracts: process and deliver orders, manage returns and refunds. (Legal basis: performance of contract.)
- Customer service: respond to messages, custom requests, and complaints. (Legal basis: legitimate interests / contract.)
- Legal compliance: tax, accounting, fraud prevention. (Legal basis: legal obligation / legitimate interests.)
5. Data Sharing and Recipients
- Etsy: order processing, payments, messaging, and platform services.
- Payment processors and delivery carriers for payment and shipment.
- Service providers (e.g., accounting, bookkeeping) on a need-to-know basis and under data processing agreements.
We do not sell personal data.
We do not use personal data for marketing purposes.
6. International Transfers
Data may be processed in countries outside the EEA where Etsy or service providers operate. Where transfers occur, we rely on legal safeguards such as standard contractual clauses or adequacy decisions.
7. Data Retention
We retain personal data only as long as necessary to provide services, comply with legal obligations (e.g., tax), resolve disputes, and enforce agreements. Typical retention: order records and accounting data retained for statutory periods.
8. Your Rights under the GDPR
You have the right to: access, rectification, erasure (right to be forgotten), restriction of processing, data portability, object to processing, and withdraw consent where applicable. To exercise rights, contact: official.martakari@yahoo.com.
9. Security
Etsy implements appropriate technical and organizational measures to protect personal data against unauthorized access, loss or disclosure.
10. Users under 16
We do not knowingly collect personal data from users under 16. If we learn we have collected such data, we will immediately delete it.
11. Changes to this Policy
We may update this policy occasionally. Significant changes will be posted here.